Shipping Policy
Shipping Policy
Order Processing Timeline
Every purchase completed on our e-commerce platform undergoes a standardized internal workflow, including strict order verification, item sorting, and precise packaging preparation to eliminate processing errors. All confirmed and fully paid orders will be processed and shipped within 3 to 7 business days after successful payment confirmation. Business days are defined as regular working days, excluding weekends, global public holidays, and scheduled platform system maintenance periods.
This 3–7 business day processing window remains consistent under all regular business scenarios, including peak shopping seasons, promotional campaign periods, and routine stock replenishment. No additional processing delays will be applied to standard customer orders. Every order is manually reviewed by our professional operation team to verify product specifications, item quantities, and order information accuracy before packaging and dispatch, ensuring customers receive products that fully match their purchase requirements.
Once customers complete payment, the system will automatically record order information and initiate the formal processing procedure. Our warehouse processes orders strictly in chronological order of payment confirmation to guarantee fair and equal order arrangement for all users. Both customized products and regular merchandise follow the unified 3–7 business day shipping processing standard, with no priority or differential treatment for any customer group. All order processing steps are fully logged, traceable, and supervised, providing stable and reliable shipping processing guarantees for global shoppers.
Global Delivery Timeframe
We implement a unified global delivery standard for all domestic and international orders. After warehouse dispatch, all shipments will be delivered within 5 to 7 business days. This uniform delivery timeline applies to all countries and regions covered by our platform, with no differentiated delivery schedules for different markets.
The 5–7 business day delivery cycle covers the complete logistics process, including warehouse departure, cross-regional transportation, customs clearance for international shipments, local terminal distribution, and final door-to-door delivery. Our professional supply chain team cooperates with top-tier global logistics partners to stabilize transportation capacity, avoid regional logistics delays, and ensure consistent delivery efficiency for all orders. All shipments follow the standard global logistics schedule uniformly; no expedited shipping or priority delivery service is provided for individual orders, ensuring equal service experience for every customer worldwide.
Free Shipping Service Rules
Our platform provides permanent full free shipping services for all listed products. All valid orders enjoy zero shipping fees, with no restrictions on product category, order amount, customer region, or purchase frequency. There are no minimum spending thresholds or hidden qualification requirements for free shipping.
The free shipping policy covers all standard logistics links from warehouse dispatch to final delivery, including basic transportation fees, operational handling fees, and conventional transit costs. The platform fully bears all logistics expenses, and no regional surcharges, hidden fees, or additional transit charges will be passed on to customers. This free shipping rule applies to all official sales channels and all legitimate orders placed on the platform, maintaining a stable and cost-effective shopping experience for global users.
Logistics Tracking and Monitoring
As soon as your order is dispatched from the warehouse, the system will automatically generate an exclusive tracking number for the package. Customers can check real-time logistics status throughout the entire delivery journey via the official order management page, including warehouse departure record, in-transit updates, customs clearance progress, local carrier pickup, and final delivery confirmation. The whole logistics process is fully transparent and traceable.
Our dedicated logistics supervision team continuously monitors global shipment operations. We promptly identify and resolve abnormal issues such as transit stagnation, delayed tracking updates, and address verification exceptions to ensure the vast majority of orders are delivered within the promised 5–7 business day delivery window. All logistics records are systematically archived, supporting efficient after-sales processing and continuous optimization of our logistics service system.
Delivery Address and Receipt Regulations
Customers are required to submit accurate, complete, and valid shipping information when placing orders, including detailed street address, region information, recipient full name, and available contact phone number, to ensure smooth delivery. The platform only delivers goods according to the officially submitted order address. Failed delivery caused by incorrect address, incomplete information, or unreachable recipient will be handled in accordance with unified platform rules, and we will arrange a secondary delivery attempt based on logistics specifications.
The platform’s delivery service is deemed completed once the package is successfully signed for at the designated shipping address. Customers are advised to inspect the outer packaging carefully upon receipt. If obvious transportation damage is found, please contact our official customer service team in a timely manner, and we will conduct verification and follow-up handling in accordance with after-sales service policies. We do not support appointed delivery time or designated couriers; all shipments are distributed in accordance with local standard logistics arrangements.